All your questions answered below

HERE TO

HELP

& IF NOT YOU'RE S*&# OUT OF LUCK

All your questions answered below

HERE TO

HELP

& IF NOT YOU'RE S*&# OUT OF LUCK

 

RETURN POLICY & SHIPPING POLICY

*Our return and shipping policy can be found below under "Returns & Exchanges"

ORDER ISSUES

My hat showed up damaged what do I do?

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Eam id reformidans voluptatibus, ubique instructior vix ad. Te velit maluisset aliquando his, harum postea deleniti ius eu. Pri agam omnis sententiae eu, ne timeam eripuit sed.

What do I do if my product shows up damaged?

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Will you pay for return shipping?

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What do I do if the digital gift card I bought isn't working when I enter in the number?

Diam mnesarchum cotidieque ut mei, populo quaeque definitionem ut mei. Euismod debitis vivendo est ex, alii verear comprehensam ei sea. Alia augue vituperata cum et, vim dico essent constituam cu, an equidem splendide comprehensam quo. Cum cu munere saperet deleniti, vis utamur maiorum at. Eu vidisse similique persequeris eos

Once a product sells out do you restock or is it never sold again?

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PRODUCT & STOCK

How can I purchase a gift card?

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Eam id reformidans voluptatibus, ubique instructior vix ad. Te velit maluisset aliquando his, harum postea deleniti ius eu. Pri agam omnis sententiae eu, ne timeam eripuit sed.

Why have I received an email saying the item I've ordered is out of stock?

Diam mnesarchum cotidieque ut mei, populo quaeque definitionem ut mei. Euismod debitis vivendo est ex, alii verear comprehensam ei sea. Alia augue vituperata cum et, vim dico essent constituam cu, an equidem splendide comprehensam quo. Cum cu munere saperet deleniti, vis utamur maiorum at. Eu vidisse similique persequeris eos

How can I search to find products on the website?

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Eam id reformidans voluptatibus, ubique instructior vix ad. Te velit maluisset aliquando his, harum postea deleniti ius eu. Pri agam omnis sententiae eu, ne timeam eripuit sed.

Can you tell me more about your Giving Promise policy?

Diam mnesarchum cotidieque ut mei, populo quaeque definitionem ut mei. Euismod debitis vivendo est ex, alii verear comprehensam ei sea. Alia augue vituperata cum et, vim dico essent constituam cu, an equidem splendide comprehensam quo. Cum cu munere saperet deleniti, vis utamur maiorum at. Eu vidisse similique persequeris eos

What is the best way to clean my hat?

Diam mnesarchum cotidieque ut mei, populo quaeque definitionem ut mei. Euismod debitis vivendo est ex, alii verear comprehensam ei sea. Alia augue vituperata cum et, vim dico essent constituam cu, an equidem splendide comprehensam quo. Cum cu munere saperet deleniti, vis utamur maiorum at. Eu vidisse similique persequeris eos

Are your hats one size fits all?

Diam mnesarchum cotidieque ut mei, populo quaeque definitionem ut mei. Euismod debitis vivendo est ex, alii verear comprehensam ei sea. Alia augue vituperata cum et, vim dico essent constituam cu, an equidem splendide comprehensam quo. Cum cu munere saperet deleniti, vis utamur maiorum at. Eu vidisse similique persequeris eos

RETURNS & EXCHANGES

When can I expect my refund?

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How do I make a gift exchange?

Diam mnesarchum cotidieque ut mei, populo quaeque definitionem ut mei. Euismod debitis vivendo est ex, alii verear comprehensam ei sea. Alia augue vituperata cum et, vim dico essent constituam cu, an equidem splendide comprehensam quo. Cum cu munere saperet deleniti, vis utamur maiorum at. Eu vidisse similique persequeris eos

What do you do with used hats that are returned?

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Eam id reformidans voluptatibus, ubique instructior vix ad. Te velit maluisset aliquando his, harum postea deleniti ius eu. Pri agam omnis sententiae eu, ne timeam eripuit sed.

What is your return policy?

LAST MODIFIED: MARCH 23rd, 2020

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@gtfoco.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@gtfoco.com and send your item to: 627 S Osprey Ave, Apt 8, SARASOTA FL 34236, United States.


Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: 627 S Osprey Ave, Apt 8, SARASOTA FL 34236, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What is your shipping policy?

LAST MODIFIED: MARCH 23rd, 2020

Thank you for visiting and shopping at www.gtfoco.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Standard

3-5 business days

Free *when you purchase 2 or more items.

Two Days

2 business days

Calculated at checkout

Overnight *

1-2 business days

Calculated at checkout


* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

www.gtfoco.com ships to addresses within the U.S. and U.S. Territories addresses. We currently do not ship to P.O boxes or APO/FPO addresses

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

www.gtfoco.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

www.gtfoco.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please make us aware at returns@gtfoco.com and then contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Standard

3-5 business days

Calculated at checkout


* Overnight and 2 day delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

www.gtfoco.com ships to addresses within the U.S. and U.S. Territories addresses. We currently do not ship to P.O boxes or APO/FPO addresses

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

www.gtfoco.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

www.gtfoco.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please make us aware at returns@gtfoco.com and then contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return Policy which is listed above, provides detailed information about options and procedures for returning your order.

STILL HAVE
QUESTIONS?

+1 (800) 333-GTFO (4638)

help@gtfoco.com

STILL HAVE QUESTIONS?

  +1 (800) 333-GTFO (4638)

help@gtfoco.com

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